FAQ (International Orders)
✸ Important Notes ✸
All STANO® plants are outdoor-grown,
therefore natural leaf marks, scars, or imperfections may be present.
These are normal characteristics of healthy plants.
Shipping
- All international orders are shipped via EMS (Express Mail Service)
- Free shipping with phytosanitary certificate included
- Each plant is carefully packed; however, due to the nature of live plants,
minor damage such as scratches or bent leaves may occur during transit - Outer leaves may appear thin, aged, or slightly discolored
- Packaging may include recycled or reused materials
- If the plant condition significantly declines before shipment,
we reserve the right to cancel the order - Please note that we are not responsible for delays, damage, or issues caused during shipping
- All plants are treated with sterilization and pest control before shipment
Additional treatment after arrival is recommended
Product Information
- All plants are shipped as bare-root specimens from Taiwan
- Slight variations in size, shape, and structure are normal
- As living organisms, plants may change over time depending on environment and conditions
- If you would like to check the latest condition,
please contact us via DM before purchase
Returns & Exchanges
- Due to the nature of plants,
returns and exchanges are not accepted in principle - Please review all photos and descriptions carefully before purchase
- If there is a serious issue with the item,
please contact us immediately
Other
For any questions or assistance, please feel free to contact us.
