Shipping Policy
Shipping Methods
International
EMS (Express Mail Service)
Estimated delivery time: 3–7 business days
Delivery time may vary depending on customs clearance and local logistics.
Taiwan
SF Express (Cash on Delivery)
Estimated delivery time: 7–14 business days
7-11 Convenience Store Pickup
Estimated delivery time: 7–14 business days
Dispatch
Orders are processed in sequence after confirmation.
Orders will be shipped within 7–14 business days (excluding weekends and holidays).
Processing time:
Monday to Friday (00:00–24:00)
Delays may occur due to:
- Holidays or high order volume
- Natural disasters or force majeure
- Plant quarantine procedures (for international orders)
Convenience Store Pickup (Taiwan)
Please collect your package within 7 days after arrival.
Unclaimed packages resulting in returns or additional shipping costs will be charged to the customer.
International Shipping
- All international orders are shipped via EMS
- Phytosanitary certificates will be included
- Delivery may be delayed due to customs clearance
- Import duties and taxes are the responsibility of the customer
